FAQ: Phone Calls

To maximize the level of care and efficiency of service, your pet will receive a thorough physical examination and will be discussed in hospital rounds each morning between 8am - 9am. Doctors will do their best to call you with an update after morning rounds. If you do not hear from a staff veterinarian by 11am, please feel free to call for an update.

To prevent miscommunication, we prefer to speak with one person (preferably the owner) about the care of your pet. Please designate a contact person and indicate that person's phone number(s) where he/she can be reached. It is our policy to update you on a daily basis on the progress of your pet. Sometimes incoming calls may require leaving a message. This is because the doctors and staff are providing care to patients and are unable to be interrupted at that time. Calls are returned at the earliest opportunity. If your call is an emergency, please indicate this to the receptionist and the message will be forwarded immediately.